Connecting Intercom lets agents work inside your existing support inbox — read conversations, reply as an admin, manage contacts and companies, and create or update tickets.

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Create an Intercom app

1

Create the app

In the Intercom Developer Hub, create a new app under your workspace.
2

Enable OAuth

On the Authentication page, turn on OAuth and add your redirect URL:
3

Set permissions

Grant the app read and write access to conversations, contacts, companies, and tickets. Intercom scopes are configured on the app itself rather than requested per authorization.
4

Copy credentials

Copy the Client ID and Client Secret from the Authentication page.

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Configure GoConva

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Connect

In your workspace, go to Settings → Integrations, find Intercom, and click Connect. GoConva can connect either through its shared Intercom app or through an Intercom app of your own. Using your own app is worth it when you run Intercom for several customers and want each one’s traffic under its own client rather than a shared one — you supply that app’s client ID and secret when connecting.

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What agents can do

Once connected, agents can read conversations, contacts, and companies, reply to conversations, and create or update tickets and companies through workflow steps. Ticket states and types are read from your Intercom workspace, so the options you see in a workflow step are the ones your team actually uses.
Replies are attributed to an admin. GoConva resolves the authorizing admin via Intercom’s /me endpoint, so replies appear from whoever authorized the connection — not from a generic bot identity.

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Verify

Use the Test action on the Intercom connection.

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Troubleshooting