Integrations overview - GoConva

An integration is stored as a connection — one authenticated link between a workspace and an external service. Once connected, workflow steps can act through it and agents can call those steps as tools.

Service	Profile	What agents can do
Slack	`slack`	Read and post messages, list channels, manage reactions and files
Microsoft Teams	`teams`	Post to channels, read messages, manage chats and tasks
Telegram	`telegram-bot`	Send and receive messages via a bot
Intercom	`intercom`	Read and reply to conversations, manage contacts, companies, and tickets
Facebook	`facebook`	Manage Pages, publish posts, read engagement
Instagram	`instagram`	Publish content, manage comments and messages
X (Twitter)	`twitter`	Read and post tweets, manage likes, lists, and DMs
LinkedIn	`linkedin`	Post as a member or an organization

Email, files, and productivity

Service	Profile	What agents can do
Gmail	`gmail`	Send email, read the mailbox
Outlook	`outlook`	Send and manage mail, calendar, and contacts
Google Sheets	`google-sheet`	Read sheets and columns, append rows
Google Drive	`google-drive`	Full Drive read and write
Google Slides	`google-slides`	Create and edit presentations
OneDrive	`onedrive`	Read and write files

CRM

Service	Profile	What agents can do
HubSpot	`hubspot`	Read and write contacts, companies, deals, tickets, and lists

Voice and web

Service	What it powers
Twilio	Phone numbers for inbound and outbound calls
LiveKit	Real-time audio transport for voice agents
Chat widget	Embeddable chat on your own site

Choosing an auth method

Most integrations use OAuth — you click Connect, approve access on the provider’s own site, and land back in GoConva. Read How connecting works once and every guide below will make sense. Two exceptions:

Telegram uses a bot token you paste in, not OAuth.
Twilio uses Account SID and Auth Token credentials.

Verifying any connection

Every connection has a Test action in the Integrations list. Use it after connecting, and when a workflow step fails unexpectedly — an expired or revoked grant shows up here first.