Telegram is the one chat integration that does not use OAuth. You create a bot with Telegram’s BotFather, then hand GoConva the bot token.

​
Create a bot

1

Talk to BotFather

Open Telegram and message @BotFather. Send /newbot.
2

Name the bot

Provide a display name, then a username ending in bot — for example acme_support_bot.
3

Copy the token

BotFather replies with a token shaped like 123456789:AAExxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx. This is a credential — treat it like a password.

​
Connect

In your workspace, go to Settings → Integrations, find Telegram, and paste the bot token. There is no consent screen here — the token is the credential. GoConva validates it against Telegram and stores it encrypted. Connecting requires the admin or builder role.
Anyone holding the bot token has full control of the bot. If it leaks, revoke it immediately by sending /revoke to BotFather, then reconnect with the new token.

​
Bot privacy mode

By default, bots in group chats only receive messages that start with a command or mention them. If your agent should read all group messages, message BotFather with /setprivacy, select the bot, and choose Disable. For one-to-one chats this setting has no effect — bots always receive everything.

​
Verify

Use the Test action on the Telegram connection, then message your bot on Telegram and confirm the agent replies.

​
Troubleshooting